Negative reviews and angry customers are a part of growing your business. They are a necessary evil that helps organizations improve. However, many business owners do not know how to handle a negative review, causing them to get anxious and defensive whenever an unsatisfied customer shows up. Below are the five crucial steps to help your business make the most out of a negative review.
Assign it to the right person.
The earlier you can examine unfavorable reviews, the better. Therefore, open a customer support case and assign it to the appropriate individual right away. A problem with your goods is not the same as a problem with the delivery system. Make sure your negative evaluations are swiftly assigned to the appropriate department, so you can get to work on correcting the problem. Do not have a single person deal with all the negative reviews because it will confuse them. If there is no appropriate staff member available at the moment, handle that review yourself.
Is the GMB review real?
Fake Google Reviews are unfortunately frequent, and you should take steps to maintain your review score. If you receive a fraudulent review, you can report it for removal.
First, distinguish between legitimate and fake reviews. Fake reviews are usually so evident that you can recognize them immediately, but this isn’t always the case. If you are not sure, whether it is real or not you’ll have to delve a little deeper to determine whether or not this review is genuine.Fake reviews are usually so evident that you can recognize them immediately, but this isn't always the case. Click To Tweet
Re-examine the comment, as well as any previous reviews that have been left. Several accounts submit similar evaluations for many establishments in a short period. If you see that person leave detailed, negative comments on other business pages, one can assume they are fake.Re-examine the comment, as well as any previous reviews that have been left. Several accounts submit similar evaluations for many establishments in a short period. Click To Tweet
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I am an experienced website developer with over twenty years of coding and entrepreneurial experience. I founded my own company, Portal Planet, in 2001, and am passionate about helping businesses succeed online. As a skilled WordPress website and plugin developer, Alexa skill developer, and Raspberry Pi/Arduino developer, I enjoy teaching and training others and helping businesses achieve their online goals.